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Folks - this company does not pay a penny in royalties to the content producers. I have checked with a noted producer in auto body sheetmetal work to confirm this. What Smartflix is doing is explicitly illegal, but the individual companies being ripped off are...
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1.0
I didn't like
  • Are criminals
#620717
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In December of 2014 I finally decided to check these people out by renting a lesser-cost DVD @ $9.99. A few weeks later I finally received a response that they were changing hands / ownership and the requested DVD would be available shortly. I immediately requested a...
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#614492
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I received an order from Smartflix and my dog decided to make it a snack the next day. I immediately emailed them seeking advice. NO response. I sent in six online requests for help to their site, called them twice over a week period, and have never heard from them....
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#610730
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Ordered two DVD's that their website said were in stock. One month later they finally shipped both to me. But get this, two copies of each. What? I returned all four the next day. That was ten days ago and their website says they have still not been received. I can...
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2.0
I didn't like
  • Poor service
  • No response to email
  • Difficult to contact
#602151
Reply to reviews
I made an order for three dvd's and then received after the fact a notice that they did not have the titles available. That they held them back because they could not fill the whole order I asked which ones could they ship, no response I asked for a refund to my...
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1.5
I didn't like
  • No response to email
  • Poor service
  • Difficult to contact
#596568
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You will not be impressed with anything about this company besides the DVD's that you receive from them, maybe not even all that you receive from them as they have some good ones and also some loser DVD's for rent. You will not be able to contact them by phone...
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#593079
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I rented a number of DVD's from them over the last few years without a problem. In December, I tried renting a few more. I got an error trying to check out, and the order didn't go through. However, they still charged my credit card. I tried emailing them and calling...
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1.3
I liked
  • Good dvds
I didn't like
  • No response to email
  • Poor service
  • No communication
#593007
Reply to reviews
Well, SmartFlix still doesn't have my returned DVDs. We all know the Post Office sucks, but they can't be losing all of these DVDs. The last three orders with SmartFlix wer all late in returning - EVEN THOUGH I MAIL THEM BACK THE NEXT DAY!! Try emailing these guys, and...
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1.7
I didn't like
  • No response to email
  • Poor service
  • No communication
#592680
Reply to reviews
I RENTED A DVD SENT IT BACK WITH THE WEEK ALLOTTED TIME LIMIT. AND THEY STILL CHARGED ME $8.99 FOR LAST FEE. THEY NEED A BETTER TRACKING SYSTEM ONE THAT WORKS AND ONE THE RENTER COULD HAVE A TIME STAMPED RECEIPT. I CAN NOT BELIEVE THEY ARE STILL IN BUSINESS. THE SAME...
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Carbondale, Colorado
#576723
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I subscribed to one of their univerisites. It went well at first, then they quit sending any DVDs and kept charging my account! There was over 20 DVDs left in the university for for me view. They initially said that all of the other DVDs were out and I had to wait...
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1.0
#569858
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