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I received an order from Smartflix and my dog decided to make it a snack the next day. I immediately emailed them seeking advice. NO response. I sent in six online requests for help to their site, called them twice over a week period, and have never heard from them....
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#610730
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Ordered two DVD's that their website said were in stock. One month later they finally shipped both to me. But get this, two copies of each. What? I returned all four the next day. That was ten days ago and their website says they have still not been received. I can...
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2.0
I didn't like
  • Poor service
  • No communication
  • No response to email
#602151
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I made an order for three dvd's and then received after the fact a notice that they did not have the titles available. That they held them back because they could not fill the whole order I asked which ones could they ship, no response I asked for a refund to my...
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1.5
I didn't like
  • No response to email
  • Poor service
  • Difficult to contact
#596568
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You will not be impressed with anything about this company besides the DVD's that you receive from them, maybe not even all that you receive from them as they have some good ones and also some loser DVD's for rent. You will not be able to contact them by phone...
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#593079
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I rented a number of DVD's from them over the last few years without a problem. In December, I tried renting a few more. I got an error trying to check out, and the order didn't go through. However, they still charged my credit card. I tried emailing them and calling...
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1.3
I liked
  • Good dvds
I didn't like
  • No response to email
  • Difficult to contact
  • Poor service
#593007
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Well, SmartFlix still doesn't have my returned DVDs. We all know the Post Office sucks, but they can't be losing all of these DVDs. The last three orders with SmartFlix wer all late in returning - EVEN THOUGH I MAIL THEM BACK THE NEXT DAY!! Try emailing these guys, and...
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1.7
I didn't like
  • No response to email
  • No communication
  • Poor service
#592680
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I RENTED A DVD SENT IT BACK WITH THE WEEK ALLOTTED TIME LIMIT. AND THEY STILL CHARGED ME $8.99 FOR LAST FEE. THEY NEED A BETTER TRACKING SYSTEM ONE THAT WORKS AND ONE THE RENTER COULD HAVE A TIME STAMPED RECEIPT. I CAN NOT BELIEVE THEY ARE STILL IN BUSINESS. THE SAME...
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Carbondale, Colorado
#576723
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I subscribed to one of their univerisites. It went well at first, then they quit sending any DVDs and kept charging my account! There was over 20 DVDs left in the university for for me view. They initially said that all of the other DVDs were out and I had to wait...
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1.0
#569858
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A year ago I signed up for a Welder University program with SmartFlix. I finished the program and mailed back the last DVD’s in July 2014, there was one last DVD in my *** and I thought it would come in August 2014. I never received anything and so I canceled the last...
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I liked
  • Good dvds
I didn't like
  • Dishonesty
  • Difficult to contact
  • No response to email
#567324
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I understand the people who made the DVD's are not being paid any royalties. If this is the case that is all you should need to know to NOT do business with them. But it does get worse. Their customer service is abysmal. No voice mail I have ever left has been...
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#552417
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