filters
state:
Show
city:
Show
I signed up for one of their university bundle advertised as 60 days no questions asked cancel. After five days of no reply I decided to check on line for references on this company and found lots of similar complaints against this company's business practices so I...
Read more
Anonymous
Anonymous

FRAUD!!!!!!!!!!!!!!!!!!!

Anonymous
jj

this has just happened to me is there anyway to get my money back that worked for you?

1.0
I didn't like
  • Total lack of customer service
  • No communication
  • Awful
#684956
Reply to reviews
I rented some dvds from Smart Flix. I returned them in 7 days. The required time to return them was 10 days. They are saying they did not receive the returned dvds. It was their return mailing label, their package and seals. They purchased the shipping label. They have...
Read more
I liked
  • Instruction
I didn't like
  • Are criminals
#675639
Reply to reviews
Signed up for a 1 month "free" trial offer online for university status. Website is confusing and doesn't allow for "free" offer that is shown on the website. Takes credit card or PayPal and says they will "not bill until after the first 30 day trial period". They...
Read more
1.0
I didn't like
  • Difficult to contact
  • Poor service
  • Having my emails ignored
#672682
Reply to reviews
SmartFlix - Was shipped two of four videos in series, two were substitutes
I ordered a series of four Richard Schmidt Art Lesson videos. After 3-4 months, I was shipped two of the four videos (November and May) and two other videos: "Proficient Flying" and "Theatrical Makeup Design" instead of the "June" and "White Pine" Schmidt videos. And,...
Read more
1.0
I didn't like
  • Being charge befor shipment
  • Total lack of customer service
  • No response to email
#660987
Reply to reviews
I ordered two videos back in April, then got an email on 4/29/15 that both would be delayed. I have since emailed them twice, asking for any information on these titles. Despite auto-response emails to my inquiries, assuring me that they would respond, I've never heard...
Read more
2.5
I didn't like
  • Total lack of customer service
#646389
Reply to reviews

I ordered a video on March 16, 2015. On the Smartflix Site the video was listed as "in stock." The money was taken from my bank account immediately. After a week or so, I logged on to check whether it had been shipped, and got the message that it would be shipped...
Read more
Anonymous
Anonymous

What is their phone number? I can't get a response either.Thanks

Anonymous
Anonymous

I have the same experience, but I can't find a phone number.

I didn't like
  • Not receiving what i paid for
  • Having my emails ignored
  • Being charge befor shipment
#645806
Reply to reviews
I requested three selarate dog agility videos, one in February and two at the beginning of Narch. The money for these videos was immediately taken out of my account but no videos were sent. When I looked up order status it says wait..very long time. I sent a request...
Read more
I didn't like
  • Being ripped off
#635006
Reply to reviews
I used Smartflix for a few years without trouble. Then last fall I ordered a set of DVD's and was double billed. According to the SMARTFLIX account the DVD's were never shipped. I contacted the company via their website multiple times but they never replied. My...
Read more
I didn't like
  • Took my money
#629859
Reply to reviews
I was renting from smartflix for about a year. Eagerly awaiting my new dvds every month. Then the last couple months they completely fell apart. They dont return any emails. They dont send out the dvds. And if you do get dvds and send them back, they dont show up as...
Read more
Anonymous
Anonymous

they are crooks no doubt- do buisness and find for yourself

1.6
I didn't like
  • No response to email
  • Difficult to contact
  • No communication
#628112
Reply to reviews
Has been nine weeks since I returned the DVD, they are still billing me. They refuse to respond to my many emails or phone messages left on their answering machine, no matter how nasty I get. Cancelled my credit card so they cannot charge it anymore. I did get an...
Read more
1.0
#627237
Reply to reviews