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Signed up for a 1 month "free" trial offer online for university status. Website is confusing and doesn't allow for "free" offer that is shown on the website. Takes credit card or PayPal and says they will "not bill until after the first 30 day trial period". They...
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1.0
I didn't like
  • Difficult to contact
  • Having my emails ignored
  • Poor service
#672682
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SmartFlix - Was shipped two of four videos in series, two were substitutes
I ordered a series of four Richard Schmidt Art Lesson videos. After 3-4 months, I was shipped two of the four videos (November and May) and two other videos: "Proficient Flying" and "Theatrical Makeup Design" instead of the "June" and "White Pine" Schmidt videos. And,...
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1.0
I didn't like
  • Total lack of customer service
  • Being charge befor shipment
  • No response to email
#660987
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I ordered two videos back in April, then got an email on 4/29/15 that both would be delayed. I have since emailed them twice, asking for any information on these titles. Despite auto-response emails to my inquiries, assuring me that they would respond, I've never heard...
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2.5
I didn't like
  • Total lack of customer service
#646389
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I ordered a video on March 16, 2015. On the Smartflix Site the video was listed as "in stock." The money was taken from my bank account immediately. After a week or so, I logged on to check whether it had been shipped, and got the message that it would be shipped...
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Anonymous
Anonymous

What is their phone number? I can't get a response either.Thanks

Anonymous
Anonymous

I have the same experience, but I can't find a phone number.

I didn't like
  • Being charge befor shipment
  • Not receiving what i paid for
  • Having my emails ignored
#645806
Reply to reviews
I requested three selarate dog agility videos, one in February and two at the beginning of Narch. The money for these videos was immediately taken out of my account but no videos were sent. When I looked up order status it says wait..very long time. I sent a request...
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I didn't like
  • Being ripped off
#635006
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I used Smartflix for a few years without trouble. Then last fall I ordered a set of DVD's and was double billed. According to the SMARTFLIX account the DVD's were never shipped. I contacted the company via their website multiple times but they never replied. My...
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I didn't like
  • Took my money
#629859
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I was renting from smartflix for about a year. Eagerly awaiting my new dvds every month. Then the last couple months they completely fell apart. They dont return any emails. They dont send out the dvds. And if you do get dvds and send them back, they dont show up as...
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Anonymous
Anonymous

they are crooks no doubt- do buisness and find for yourself

1.6
I didn't like
  • Are criminals
  • No response to email
  • No communication
#628112
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Has been nine weeks since I returned the DVD, they are still billing me. They refuse to respond to my many emails or phone messages left on their answering machine, no matter how nasty I get. Cancelled my credit card so they cannot charge it anymore. I did get an...
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1.0
#627237
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Folks - this company does not pay a penny in royalties to the content producers. I have checked with a noted producer in auto body sheetmetal work to confirm this. What Smartflix is doing is explicitly illegal, but the individual companies being ripped off are...
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1.0
I didn't like
  • Are criminals
#620717
Reply to reviews
In December of 2014 I finally decided to check these people out by renting a lesser-cost DVD @ $9.99. A few weeks later I finally received a response that they were changing hands / ownership and the requested DVD would be available shortly. I immediately requested a...
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#614492
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