Smartflix of Massachusetts Scammed my Order
Update added by user Feb 28, 2012
Smartflix are real A-holes.They have the system gamed in their favor.
I have not done business with them again. I initially used a Paypal debit card and paypal was unable to reverse the charges. But the last time I used a BANK charge card so I could have some recourse to have the charge disputed and reversed. Bank of America offered to eat the charge themselves but could not guarantee future charges would not accrue.
If you want to have a guarantee of delivery you can pay the post office an extra 70 cents to have delivery confirmation added to the return CD.That would give you proof that it indeed reached Smartflix mailbox.
Original review posted by user Mar 08, 2010
Smartflix.com AKA technical video rentals has found a way to screw customers into ordering rental CDs that they have NO intention of adding to their order.
As I logged in last night and tried to finalize my order, a screen popped up suggesting additional videos. I know I passed on the offer. After clicking submit, I got a screen that said they could NOT process my order. So I tried again and got the same screens. My card was active and in force and in there data based. After a few minutes I got the comfirmation emails that I had placed 3 orders.
Upon trying to contact them I got application error 500, SORRY we have problems and we're fixing them. It was then I realized there is NO alternative way to contact them OTHER than their message submission form, which is out of service. Further investigation into my account revealed no other 10 old charge cards linked to my account, none of which were mine, that I could not delete.
At this point, I cannot contact them and am at THEIR mercy, waiting for them to contact me. They have NO phone number available, no physical address.
I suspect they have tweeked their site to allow them to make false charges so they can use customers' money for a week or 10 days while they process a refund.
More Review Details
You May Also Like
- "Assiniboia Downs Lady Godiva Rides Again 3975 Portage Ave Assiniboia , Winnipeg Manitoba R3K 2E9 (204) 885-3330 Robin speaks with forked tongue It seems Robin a native American house cleaning manager not only drinks..."
- "I'm sick of Netflix deciding how long to stream their TV shows before interrupting them. If they are going to do this they should provide a wireless to each of..."
- "I signed up and won 30.00 in a bingo game, they then refused to pay it out asking for a deposit. I then did some research and found this site..."
- "Being new in the business world, no schooling on how to operate a business, I made the mistake by giving a Local Lighthouse Rep my time. The woman was very..."
- "I signed up with Coventry Healthcare of NC after reading in their summary of coverage that they have a $15 copay for sick visits and a $24/$40 copay for prescriptions...."
- "After applying the product our little pug got a large looks like a chemical burn at the application site it is so severe she has been bleeding and ..."
- "I have been trying to end my contract with this company for 6 weeks: first, they collected the bill for July 2015 and told me to send a letter asking..."
- "I was so exited to try these steaks. This would have lasted me a few months. I am on a fixed income and figured what the *** lets try it...."
- " Hello I'm engineer Nisreen Sha'ban from Jordan ، i purchased a jeep Nissan Pathfinder 2015 on 5th - may from your nissan distributer in Jordan, and i faced..."